Last updated: 24 October 2026
Damaged, missing or wrong items
If anything arrives damaged, missing or different from what you ordered, email [email protected] within 7 days of delivery with your order number and a photo. We’ll send a free replacement or give you a refund for the affected items — your choice. You don’t need to send anything back.
Colours
Every kit page lists each balloon by its real colour name. Screens show colours a little differently, so shades may vary slightly from photos. If a colour is clearly different from the one listed, tell us within 7 days with a daylight photo and we’ll make it right.
Changing your mind
Because our kits are made to order and include a personalised number, we can’t accept returns for a change of mind once your order has shipped. You can cancel for a full refund any time before your order ships — just email us with your order number.
Where the law in your country gives you a right to cancel or return (for example the 14-day right in the UK and EU), that right still applies. Personalised items (kits with your chosen number) are excluded from that right. For other items, email us within 14 days of delivery; send the unopened kit back at your own cost and we’ll refund the item price within 14 days of receiving it.
Balloons that pop
Latex is a natural material and a few balloons may pop during inflation — that’s why our kits include a mix of sizes and counts. If more than a handful pop or won’t inflate, tell us and we’ll help.
How refunds work
Refunds go back to the original payment method (card via Razorpay, or PayPal). They’re usually processed within 5 business days of approval; your bank or PayPal may take a few more days to show it.
Lost parcels
See our Shipping policy for lost or delayed parcels.